Last Updated On : Sep 19, 2022.

Best WordPress Live Chat Plugin in 2022

If you land on a website with some issues and find a way to call them or chat with them, you will surely go for the chat option. This is so because chatting is simply easy rather than calling and staying on hold for an undefined period. That is where WordPress chat comes to your rescue.

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1 Top 5 WordPress Live Chat Plugins

With the help of live chat, you can get your queries solved without a delay. People can do other things too while getting a reply on the chat and won’t be hung up on just one thing. You can use a WordPress live chat plugin to add the live chat feature that too without any technical knowledge. Now, the question is which plugin to go for. We have compiled a list of WordPress Live chat plugins.

Top 5 WordPress Live Chat Plugins

1. Zendesk

Zendesk Chat is considered to be sophisticated, minimalistic, and easy to navigate. The catch is it doesn’t let you modify the widget. However, there are a number of key features like pre-chat surveys and visitor tracking that are exclusive. The onboarding process is also well thought out. Even though you can go for a free version of a chat, it is only free for those who have subscribed to any Zendesk Support Plan.

Zendesk’s apps are about unified customer support. Their WordPress live chat is one of the many products that they have. Therefore, to make the most of it, you will need to assimilate your Zendesk Chat with other Zendesk apps and pay for them distinctly.

2. Live Chat

It is an excellent live chat solution and as the name suggests, it is aimed at providing an easy live chat. If we talk from the side of the customers, Live Chat welcomes people with a nice chat box at the bottom of the page. That box is always in vision and can be opened with just a single click. After the conversation is completed, your customers can leave feedback and rate their experience with your agent. They can also give you a shout-out on social media through the share buttons fixed in the chat box.

This is not all. It comes with a number of amazing features that have been listed below:

You can engross customers directly rather than wait for them to make the first move. By taking the first step towards initiating a conversation, you are likely to increase the likelihood that the customer is going to walk out with a piece of constructive knowledge.
You can customize the chat window at your convenience
You get to control all the conversations from a single dashboard even if you have Live Chat set on a number of sites.
Every customer interaction is color coded which indicates how long the person has been waiting.
You have access to the complete history of the chats
There is 2 weeks free trial for every new user.

3. Sendinblue

This is more than just a live chat box. With Sendinblue, you get an embed code that you can put in your site’s footer which can be done through a WordPress Customizer. We are mentioning this because it is an exciting substitute for those site owners who are looking for a multi-purpose tool that would handle more than just live chat. It is famous for its email marketing tools that are amazing. The best part is that you can use Sendinblue to swap a number of other tools that too as a part of one package. Apart from live chat, Sendinblue allows you to:

Send broadcasts and email newsletters
Set up email marketing computerization
Send an email through its SMTP
Set up and handle Facebook ads
Create landing pages
Send a text message

Sendinblue is a great answer for those who know that they will need to get the tools to handle all of the above. Therefore, isn’t it better to handle everything with the help of one tool instead of a handful of them, right?

4. Drift

The Drift live chat website plugin is unflinching and has a very unique feel and attitude, although some may find it a little extravagant. When we compare it to other WordPress plugin chat apps, the interface feels less spontaneous. Sometimes, it might be a task to find what you are looking for. For instance, some icons tend to appear and disappear in diverse situations. The Free plan is very basic and does not include chatbots. Therefore, we will only suggest it if you want something fancy.

5. Tidio

We have saved the best for the last. This is one of the coolest live chat plugins to get up and use. All you need to do is start the plugin and you’re all set. The chat boxes have three designs that can be fully color-modified to go as per your branding. Chats are handled from a Tidio Chat tab which you can use right from your WordPress dashboard. You can also manage chats by installing a particular desktop, iOS, or Android app. If you’re not able to chat for any reason, then offline messages are sent directly to your inbox. Likewise, if a visitor leaves the chat then you can continue the chat via email.

We hope that you will be able to make an informed decision after going through the list of the above live chat plugins. If there is anything else that you need to know then do reach out to us.

Conclusion

So, these were the five exclusive WordPress live chat plugins to make the most of it. Having them on board can help you in using your WordPress website to the max. Facing trouble in installing and using the plugins? No problem! Get in touch with the WordPress support team for further assistance.

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